Privacy Policy

PRIVACY POLICY – TUTOR NATION PORTAL

Effective Date: 20 May 2026

Platform Name: Tutor Nation
Website: Tutor Nation Official Website

1. Introduction

Welcome to Tutor Nation (“Tutor Nation”, “we”, “our”, or “us”).

This Privacy Policy explains how we collect, use, process, store, disclose, and protect your personal information when you access or use our website, mobile services, WhatsApp communication systems, online forms, advertisements, or any related educational services (collectively referred to as the “Platform”).

By using the Platform, you agree to the practices described in this Privacy Policy.

2. Scope of Policy

This Privacy Policy applies to:

Students
Parents
Tutors
Educational service providers
Website visitors
Users interacting through calls, WhatsApp, forms, or advertisements

3. Information We Collect

We may collect the following categories of information:

3.1 Personal Information

Full name
Mobile number
Email address
City/location
Educational requirements
Class/subject preferences
School/board details
Gender (optional)
Tutor qualifications and experience
Identity verification documents (if required)

3.2 Payment Information

Payments may be processed through third-party payment gateway providers including Razorpay.

We may collect limited payment-related details such as:

Transaction ID
Payment status
Billing details
Payment timestamps

Tutor Nation does NOT store:

Full card details
CVV numbers
UPI PINs
Net banking credentials

Sensitive payment information is securely processed by certified payment gateway providers.

3.3 Technical & Device Information

We may automatically collect:

IP address
Browser type
Device information
Operating system
Website usage activity
Cookies and analytics data
Referral URLs

3.4 Communication Information

We may store records of:

WhatsApp messages
Emails
Phone calls
Customer support interactions
Form submissions

for service quality, dispute resolution, verification, and training purposes.

4. How We Use Your Information

Tutor Nation may use collected information for:

Providing tutor matching services
Processing registrations and inquiries
Managing home tuition and online tuition assignments
Sending WhatsApp updates and notifications
Processing payments
CRM automation and lead management
Customer support
Fraud prevention and verification
Improving platform performance
Marketing and promotional activities
Legal compliance and dispute resolution

5. WhatsApp, SMS & Communication Consent

By submitting forms, registering, or contacting Tutor Nation, you expressly consent to receive:

WhatsApp messages
Calls
SMS
Emails
Promotional communications
Service-related notifications

from Tutor Nation and its authorized representatives.

Users may opt out of promotional communications where applicable.

6. Cookies & Tracking Technologies

Tutor Nation may use cookies and similar technologies to:

Improve user experience
Analyze website traffic
Track advertisement performance
Store user preferences
Improve CRM automation

Users may disable cookies through browser settings; however, certain features of the Platform may not function properly.

7. Sharing of Information

We may share user information with:

7.1 Tutors & Students

Relevant details may be shared between tutors, students, and parents for tuition coordination purposes.

7.2 Service Providers

We may share data with third-party service providers including:

Payment gateways
CRM software providers
WhatsApp API providers
Hosting providers
Analytics providers
Marketing partners

only to the extent necessary for providing services.

7.3 Legal Compliance

We may disclose information if required:

Under applicable law
By government authorities
For fraud investigations
To protect legal rights and platform security

8. Payment Gateway & Razorpay Compliance

For payment processing through Razorpay or similar providers:

Transactions are processed through secure PCI-DSS compliant systems.
Payment gateway providers may independently collect and process transaction-related data under their own privacy policies.
Tutor Nation may share limited transaction information for:
- Fraud prevention
- Payment verification
- Chargeback handling
- Compliance purposes

Users are advised to review the privacy policies of payment gateway providers separately.

9. Data Retention

Tutor Nation may retain user information:

As long as necessary for service delivery
For legal and compliance requirements
For dispute resolution
For internal business records
For fraud prevention purposes

We reserve the right to retain certain records even after account deletion where legally required.

10. Data Security

We implement reasonable administrative, technical, and security measures to protect user information.

However, users acknowledge that:

No online platform is completely secure.
Internet transmissions may carry inherent risks.
Tutor Nation cannot guarantee absolute security of data.

Users are responsible for safeguarding their account credentials.

11. User Rights

Subject to applicable laws, users may request:

Access to their data
Correction of inaccurate information
Deletion of certain information
Withdrawal of marketing consent

Such requests may be submitted through official contact channels.

Tutor Nation may refuse requests where legally permitted or operationally necessary.

12. Children’s Privacy

Users under 18 years should access the Platform only under supervision of parents or legal guardians.

Parents/guardians are responsible for monitoring information shared by minors.

13. Third-Party Links & Services

The Platform may contain links or integrations with third-party websites or services.

Tutor Nation is not responsible for:

Third-party privacy practices
External website content
Third-party data handling

Users should review external privacy policies independently.

14. Online Tuition & Session Privacy

For online tuition services:

Users shall not record or distribute classes without consent.
Tutors and students must maintain respectful conduct during sessions.
Tutor Nation is not responsible for privacy breaches caused by third-party video conferencing tools.

15. Marketing & Advertising

Tutor Nation may use collected information for:

Google Ads campaigns
Meta/Facebook/Instagram advertising
Remarketing campaigns
CRM-based follow-ups
Promotional communications

Users may opt out of promotional messaging where applicable.

16. Prohibited Activities

Users shall not:

Provide false information
Misuse another person’s data
Use fake inquiries
Attempt unauthorized access to systems
Engage in fraudulent payment activities
Abuse tutors, students, or support staff

Violations may result in:

Account suspension
Legal action
Reporting to authorities where necessary

17. Changes to Privacy Policy

Tutor Nation reserves the right to modify or update this Privacy Policy at any time without prior notice.

Updated versions shall become effective upon publication on the Platform.

Continued use of the Platform constitutes acceptance of revised policies.

18. Governing Law

This Privacy Policy shall be governed by the laws of India.

Any disputes shall fall under the jurisdiction of courts located in Ghaziabad, Uttar Pradesh, India

19. Contact Information

For privacy-related concerns, users may contact:

Tutor Nation
Phone: +91-8860396689
Email: support@tutornation.in
Website: Tutor Nation Official Website

20. Consent

By using the Platform, submitting forms, making payments, registering accounts, or communicating with Tutor Nation, users acknowledge that they have read, understood, and agreed to this Privacy Policy.